Madhava Enterprises (“PRINTARA”, “we”, “us”) respects your privacy. This policy explains what personal data we collect when you use this website, why we collect it, and the choices you have.
Who We Are
Madhava Enterprises
Oregon Tower, TC 84-3243-2, Subash Nagar, Near Bye-Pass, Vallakkadavu P.O.,
Thiruvananthapuram, Kerala 695008, India
Phone: +91 98951 77792 · Email: info@printaratvm.com
GSTIN: 32AXXPS6414Q1ZH
What We Collect
- Order details — name, billing/shipping address, phone and email you provide at checkout.
- Account data — login email and order history, if you create an account.
- Support messages — anything you send us by email, phone or WhatsApp.
- Usage data — anonymous browsing analytics used to improve the store. See our Cookie Policy.
Payments
Online payments are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. Your card, UPI or netbanking credentials are entered directly with Razorpay and are never stored on our servers. Razorpay’s handling of your data is governed by its own privacy policy.
How We Use Your Data
- To process, ship and support your orders (shared with courier partners only as needed for delivery).
- To respond to your queries and manage returns and refunds.
- To send order updates; marketing email is sent only if you subscribe, and every message includes an unsubscribe link.
What We Never Do
- We never sell or rent your personal data.
- We never store complete card or UPI credentials.
Retention & Your Rights
Order records are retained as required by Indian tax law. You may request a copy of your personal data, its correction, or its deletion at any time by writing to info@printaratvm.com. We respond within 30 days.